Additional Details

Rates:

Rates are quoted in USD and based on single/double occupancy per night. They are subject to a 10% service charge and a 19% government tax.

Deposit:

A 50% of the total is required to confirm reservation stays greater than 4 nights or all packages. For stays shorter than 4 nights, a 2-night deposit will be charged.

Holiday Season – Reservations during this period must be fully prepaid.

Credit Cards:

Esencia accepts American Express, MasterCard, Visa and Discover.

Minimum Stay:

During the Holiday Season there is an 8-night minimum.

Children:

Children are welcomed year-round. There will be an extra charge of US $75 plus tax and service per night for children ages 3-12 (if staying in the same room as parents).

Pets:

Dogs under 10 pounds are welcomed year-round. There will be an extra charge of US $75 plus tax and service per night. Maximum of one dog per room.

Cancellation:

High Season (winter,spring, fall)- All cancellations and changes are subject to a US$100.00 fee. Cancellations and changes within 14 days before arrival will lose deposit.

Low Season (summer)- All cancellations and changes are subject to a US$100.00 fee. Cancellations and changes within 7 days before arrival will lose deposit.

Holiday Season

If cancelled prior to 121 days from date of arrival reservation is fully refundable, minus the $100 fee.

Within 120-90 days prior to arrival reservation is refundable minus 25%.

Within 89-60 days prior to arrival the cancellation penalty is 50%.

Within 59 days the reservation is non refundable.

Modification or Changes:

A processing fee of $100 USD applies for any modifications or changes made between time of booking and when the cancellation policy goes into effect.

Airport Transfers:

Private transfers from Cancun International Airport are arranged upon request and are US $135.00 each way (for up to 4 people).

Meal Plan:

Our luxury hotel in Tulum offers a daily meal plan which includes 3 a la carte meals (breakfast, lunch and dinner). No drinks included. Meal plan must be purchased prior to arrival. Complete rules and restrictions for meal and drink plans.

*Not available during Holiday Season*

Adult: $95 per day plus tax and service

Children: $50 per day plus tax and service

**Add drinks (wine by the glass, selected cocktails, domestic beer, juice and soda) to your meal plan for an extra $50 per adult.